TF2

Support

Something went sideways with a trade, or just have a question? Here's how to reach us and answers to the most common issues.

Contact

Discord

Fastest way to reach us - drop a message in the support channel.

Email

Email [email protected] - best for trade disputes or anything that needs a record.

Steam profile

Message the bot's Steam profile about a specific trade.

backpack.tf

Check the bot's reputation and trade history.

Common questions

I sent a trade but the offer hasn't arrived.
Offers are sent by the bot within seconds. If nothing arrives, check that your trade-offer URL is correct and current, that your inventory isn't private, and that your account can trade. The bot won't send offers that would go into Steam escrow - enable your Mobile Authenticator to trade instantly.
The bot wouldn't accept one of my items.
The bot only buys items it can resell at a margin and isn't already fully stocked on, above a minimum value. Low-value, illiquid, or plain stock weapons are declined automatically. Remove the flagged item and try the trade again.
The price changed between building my trade and checking out.
Prices are live. The price you saw is honored within a small tolerance; if the market moved beyond that, the bot uses its current live price and tells you it changed. Review the final offer in Steam before accepting.
What are tickets?
Tickets are a loyalty reward earned on trades. They can be applied as a discount on the amount you add to an eligible trade. They have no cash value and can't be transferred.

See also our Terms of Trade and Privacy Policy.